Choose country
Welcome to your Digital Transformation Center
Close
(0) items
You have no items in your shopping cart.
All Categories
    Filters
    Preferences
    Search
    Manufacturer: WORK 365

    Email to Case Automation

    $749.00
    The WORK 365 Email to Case Automation App is an advanced Email to Case automation utility that creates Service Cases from emails.

    The WORK 365 Email to Case Automation App improves service responsiveness and simplifies data entry. This App is ideal for any service or support environment, allowing support cases to be automatically generated from emails. 

    This App is 100% native to Dynamics 365 and does not require a separate ticketing system. Cases can be assigned automatically with multiple configurable assignment options, and email notifications can be triggered for internal and external addresses. Even better, Email to Case automatically links cases to a Contact or Account. 

    Email To Case Feature Comparison

    Email to Case (E2C) FeaturesStandardWORK 365
    Link Case to Account only or Contact only exclusively  
    Email SPAM protection  
    Email LOOP protection  
    Duplicate Case prevention using Email Subject Search technique  
    Copy Email Body to Case Description  
    Copy Email Attachments to Case
    Auto-Response email notification  
    Auto-Response email notification with Case Owner in email “CC”  
    Ability to Re-open existing case
    Quick Diagnostics with detailed event logging  
    Forwarded Email Processing – Intelligent Customer locator  
         

    Top Features:

    • Protection from case spam: Filter emails by domain, address, subject, and keywords, to exclude them from case creation
    • Email loop protection: Automatically detect and break email loops caused by auto-responders and other sources
    • Copy attachments and email body to case, stripping unnecessary HTML along the way
    • Duplicate case prevention: Prevent Case creation from email communications for existing case by using advanced Email Subject Search technique
    • Create cases from forwarded emails: Email-to-Case will automatically detect the original sender and create a case for that individual
    • Support for multiple queues
    • Multiple HTML email response templates with additional functionality to add direct links to CRM records
    • Automatic case owner assignment and notifications
    • Quick email diagnostics to identify any issues with case creation or response
    • Fully configurable and customizable based on user requirements

     

    Common applications of Email to Case Automation include:

    • Insurance and warranty claims
    • Tech support requests
    • Customer service support
    • Citizen service (government benefits applications, information requests, form processing, etc.) 

    Benefits

    • Customers receive better service
    • Improved and consistent support process
    • Increase ROI by reducing number of clicks per response
     
    Testimonials
    Existing reviews
    Good service
    I liked the product..
    From: Pranit | Date: 8/10/2017 4:04 PM
    Was this review helpful? Yes No (1/0)
    Write your own review
    • Only registered users can write reviews
    • Bad
    • Excellent

    The WORK 365 Email to Case Automation App improves service responsiveness and simplifies data entry. This App is ideal for any service or support environment, allowing support cases to be automatically generated from emails. 

    This App is 100% native to Dynamics 365 and does not require a separate ticketing system. Cases can be assigned automatically with multiple configurable assignment options, and email notifications can be triggered for internal and external addresses. Even better, Email to Case automatically links cases to a Contact or Account. 

    Email To Case Feature Comparison

    Email to Case (E2C) FeaturesStandardWORK 365
    Link Case to Account only or Contact only exclusively  
    Email SPAM protection  
    Email LOOP protection  
    Duplicate Case prevention using Email Subject Search technique  
    Copy Email Body to Case Description  
    Copy Email Attachments to Case
    Auto-Response email notification  
    Auto-Response email notification with Case Owner in email “CC”  
    Ability to Re-open existing case
    Quick Diagnostics with detailed event logging  
    Forwarded Email Processing – Intelligent Customer locator  
         
    Product tags